Cancellation and Refund Policy

Services tied to a specific date and time are exempt from the general 14-day right of withdrawal under Article 15 of Turkish Consumer Protection Law No. 6502. Therefore the cancellation conditions below apply instead of the right of withdrawal.

Each tour has its own free-cancellation window. You can see this period on the tour page, in your booking confirmation and on your voucher. For most tours it is 24 hours before the start time.

• Cancellation within the free-cancellation window: the full amount you paid is refunded (100%)
• Cancellation after the window, or failure to attend (no-show): no refund is made
• Cancellation of the tour: if the tour is cancelled due to weather or operational reasons, the full amount is refunded or, if you prefer, transferred to another date

The free-cancellation window may differ for some tours (for example, longer for private arrangements). The applicable period is always the one stated on the tour’s own page.

• Where the operator cancels, the user receives a full refund with no deductions.
• A full refund also applies where Turla360 cancels for technical or administrative reasons.

• Where the authorised meteorological institution issues an adverse weather report, a full refund or a date change is offered.
• A full refund applies in cases of natural disaster, act of terrorism, epidemic, or an official decision suspending activities.
• No additional documentation is requested from the user in such cases.

• Refund requests: via My Account > My Bookings > Cancel, or at [email protected].
• Refunds are made to the original payment method through the PayTR infrastructure within 5–10 business days.
• Processing delays caused by banks are not the responsibility of Turla360.

• Instead of a cash refund, Turla360 platform credit or a discount coupon may be chosen.
• The credit or coupon is added to your account within 24 hours and is valid for 12 months.

• Group cancellations are calculated pro rata per person.
• Leaving a tour early does not give rise to a right to a refund.

You may send your complaints to [email protected]. Your right to apply to the Turkish Consumer Arbitration Committee and the Consumer Court is reserved.